Refund policy

RETURNS

We hope you’ll love your order – but if for any reason you’d like to return it, you have 14 days from receiving it to get it back to us, providing it’s in a resalable condition with original tags attached and in the original packaging.

Only on full price items.

To organise a return please email orders@mai-clothing.com referencing your order number.

We will issue you with a returns form

Please send them to the address below and obtain proof of postage:

Please note that in busy times, returns can take 5 working days to be processed, and then up to a further 7-10 days for the money to appear in your bank account depending upon your payment provider.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Returns are not applicable on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.